Returns and Refunds

The customer has the right to terminate its contract with the Seller, without penalty and without specifying the reason, within 14 working days of receipt of goods purchased on

To withdraw from the contract the customer must use the steps below:

Communicate via e-mail that you want to make the return to the address specifying the order number and the products that you intend to return;

in addition:

• The product must not be used, worn, washed or damaged;

• The product label must be attached to products;

• Products must be returned intact and unused in their original packaging;

• Loom Fair trade reserves the right not to accept items damaged and / or used;

• Return items must be delivered to the carrier within 14 working days from the date of receipt.

• The cost of returning the product/s to our warehouse, whether by courier or postal service, is the responsibility of the customer. Seller shall not be held liable in the event of loss of returned products, shipping to incorrect addresses or delays in the delivery of products made on the understanding that the customer assumes all risk of such an expedition.

• The shipping address is:

Loom Soc Coop Via de Trionfo, 67 - 52100 Arezzo (AR) T. 3494219887

In case you requested a change-merchandise the new product will be shipped only after we received the original, and we will have completed and verified. Shipping costs and sending the exchange of goods are charged Loomfairtrade

Note: The replacement can be done with a product of equivalent price, or the case of higher price the customer must arrange to pay the difference. The replacement product will be sent upon receiving the accreditation of that difference.

If the customer does not want to make a change-goods can request a refund will be made in accordance with the payment terms of the order or by the issue of a coupon can be used for a new purchase on Loomfairtrade.


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